Support

Ongoing Support

Even after your project has been completed, CSA is available to provide ongoing support.  Whether you need formal training, documentation, answers to ad hoc questions, assistance with processing problems, ongoing maintenance or additional upgrades, CSA is only a phone call or email away.

We pride ourselves on being exceptionally responsive to our clients requests, particularly  when those requests involve applications that have been placed into production.  Thanks to our use of an in-house staff, the same CSA developers who worked on your project will be available to assist with the ongoing support of your application.

Support Of Applications Developed By Other Parties

If you have an existing Synergy/DBL application that requires support, and you have the source code to that application, then CSA can provide the solution.  Our expert Synergy/DBL staff can provide ongoing support for your application, on either a temporary or permanent basis.

Taking over the support of an application can be a challenging task.  The size, design and complexity of the application, how the code is written, the user interface, the file handling techniques, the extent to which the application is documented and the basic business functions of the application itself, all factor in to how quickly we will be fully up-to-speed on supporting your application.

But with CSA’s breadth of experience across multiple  Synergy/DBL product lines, applications and industries, along with our decades of experience in supporting Synergy/DBL applications, you can be assured that the transition to supporting your application will be done as quickly and as painlessly as possible.